services and facilities

Mobility Scooters

We have two mobility scooters available to book for up to three hours for visitors with limited mobility or injuries. A drivers license or similar ID will be required as bond. A waiver form will need to be signed before use. Contact reception to book in advance.

Push Chairs

*UNAVAILABLE AT ALERT LEVEL 2*
Pushchairs and one mountain buggy are available to hire for up to three hours for $10. A drivers licence or similar ID will be required as bond. Contact reception to book.

Toilets

Toilets and baby changing facilities are available for visitors and situated in the upper and lower Zoo. Check our map for locations.

Parking

The Zoo car park offers free off-street parking for cars and a bus drop of point. Currently parking is very limited due to the development of our new entry building and new carparks. There is limited parking at Waiwhakareke. Visit our 'under developments' page for learn more about this project and expected timeframes. We encourage visitors, where possible, to catch the Dinsdale (number 3) bus or car pool.

Wheelchair Access

The majority of our visitor paths are paved, but there are a few slopes where assistance may be required.

BBQs

*UNAVAILABLE AT ALERT LEVEL 2*
$15 per two hours. Two small Weber BBQs available for hire. 24 hours notice is required for bookings. Call or email reception to arrange in advance.

Playground

Due to the Hamilton Zoo Waiwhakareke shared entry development starting, the playground at the top of the zoo is unavailable due to construction with a bigger and better playground to be unveiled along with the new building. In the meantime, playground items are starting to pop up around the zoo.

Picnic Areas

Picnic areas are very limited due to construction at the top of the Zoo and the need to distance people at Alert Level 2. First in, first served. Check our map for locations. We are unable to store your food for you while you visit.

Caregivers

One caregiver will receive free entry when accompanying disabled persons aged three years or older (children under three years are free) who are requiring assistance, upon presentation of suitable supporting documentation or identification e.g. Community Services Card, High Use Health card, or a letter from a health practitioner. Please let our reception team know on arrival and they will process this request.

Wheelchair

We have one wheelchair available to book for up to three hours. A drivers license or similar ID will be required as bond. Contact reception to book in advance.

Service Dogs

Dogs from recognised organisations (Assistance Dogs New Zealand/The Royal New Zealand Foundation of the Blind) who are fully vaccinated and trained are welcome to accompany their owners to Hamilton Zoo. We ask that you please contact us prior to your visit on 07 838 6720.

Please note, some areas of the Zoo are closed to service dogs due to animal welfare considerations for our zoo animals. This includes the native bird free-flight aviary. If any issues arise with other zoo animal residents, we may need to ask for the service dog to move on or even depart zoo grounds. We thank guests in advance for their understanding

No other animals are permitted to be brought in to the Zoo including domestic pets.