services and facilities

Mobility Scooters

We have three mobility scooters available to book for up to three hours for visitors with limited mobility or injuries.
A drivers license or car keys will be required as bond. A waiver form will need to be signed before use.
We recommend contacting reception to book in advance.

Push Chairs

We have three pushchairs are available to hire for up to three hours for $10.
A drivers license or car keys will be required as bond.
We recommend contacting reception to book in advance.


Toilets and baby changing facilities are available for visitors and situated in the upper Zoo next to the playground, and outside the Zoo next to the Cafe. A second set of toilets are found in the lower part of the Zoo, near the Oasis lawn.


The Zoo car park offers free off-street parking for cars and a coach drop-off point. Please follow the carpark signs upon arrival.
There are two accessible parking spaces in each carpark. We have two EV charging parks available on a first come first served basis.
On busy days, all car parks tend to fill up quickly, we encourage visitors, where possible, to take public transport or carpool.

Wheelchair Access

The majority of our paths are paved and accessible, though there are some slopes on which assistance may be required.
We recommend having a chat with our team at reception upon arrival, who can advise the best accessible routes


A large playground can be found at the top of the Zoo, next to the entrance building and toilets.
There are additional playground items located around the Zoo, including two slides by the Chimpanzees, a climbing frame near the Meerkats, and swings by the Oasis Lawn.

Picnic Areas

Multiple picnic areas are located around the Zoo. Areas and tables cannot be reserved, first in, first served.
We are unable to store your food/drinks for you during your visit.
There is also space for eating and picnics next to the playground at the top of the Zoo and outside of the Zoo beside the entrance building.


One caregiver will receive free entry when accompanying disabled persons aged three years or older (children under three years are free) who are requiring assistance.
We do ask that you bring with you suitable supporting documentation or identification e.g. Community Services Card, High Use Health card, or a letter from a health practitioner.
Please let our reception team know on arrival and they will process this request.


We have two wheelchairs available to book for up to three hours.
A drivers license or car keys will be required as bond.
We recommend contacting reception to book in advance.

Service Dogs

Dogs from recognised organisations (Assistance Dogs New Zealand/The Royal New Zealand Foundation of the Blind) who are fully vaccinated and trained are welcome to accompany their owners to Hamilton Zoo. We ask that you please contact us prior to your visit on 07 838 6720.

Please note, the native bird free-flight aviary is closed to service dogs. If any issues arise with other zoo animal residents, we may need to ask for the service dog to move on or even depart zoo grounds. We thank guests in advance for their understanding

No other animals are permitted to be brought in to the Zoo including domestic pets.

Public Transport

We encourage visitors to make the most of the Dinsdale (Number 3) bus that stops at Hamilton Zoo.
With frequent drop-offs and pick-ups on both weekdays and weekends, the bus is a hassle-free way to get to and from the Zoo without worrying about finding a park.
You can find out more by visiting the BUSIT website: