Hamilton Zoo remains open at alert level two

calendar iconPosted 12 August 2020

Hamilton Zoo is now operating under Alert Level two restrictions - YES WE ARE OPEN.

If you are planning a visit, here’s what you need to know:
Limit of 500 at one time. The ‘one in – one out’ system will be in place once this limit is reached.
Cashless payments preferred to limit contact with our reception team.
To be open at level 2, contact tracing is a requirement. Visitors can fill in our hard copy on entry, or scan in with the NZ Covid Tracer app. QR code is also available on entry. 
Give each other and the animals lots of space – 2m distance please.
Hand sanitizer is available around the zoo.
Keeper talks are on hold, animal encounters remain unavailable.
Please, if you or any of your family/group are not feeling well delay your visit.
Be kind – to each other and our team, as we adapt to operating again under restrictions.

FREQUENTLY ASKED QUESTIONS (as at 12 August, 2020)

  1. Is the Zoo open under Alert Level 2? Yes

  2. Is the Zoo open everyday? Yes we are open Monday to Sunday 9.30am to 4.30pm, final admission is 3.30pm.

  3. Is there a limit to visitor numbers? There is a maximum of 500 visitors within the Zoo at one time. We will be operating on a one-in/one-out basis once the limit is reached.

  4. Can I enter with a group larger than 100 people? Under the governments rules for public venues at alert level 2, we are required to manage numbers to ensure that no group entering is made up of more than 100 people at a gathering

  5. Is there any restrictions to paths around the zoo? Not at this stage. This will be reviewed if level 2 remains in place.

  6. Can I pay with cash? We encourage cashless if you are able to pay another way. This is Councils decision for ALL its facilities. Card, online tickets or vouchers (including GrabOne and Entertainment Book) are preferred to limit the contact with our reception team. The café is accepting cash but they are private operators and make their own decision for their business and staff.

  7. Is the Zoo collecting visitor details? Yes, contact tracing is a requirement of level 2 and all visitors need to provide their details. Our hard copy must be filled in on entry. The NZ Covid Tracer app QR code is available for you to scan for your own records.

  8. Do I have to supply my details? - yes under Alert Level 2 all public venues  (eg. swimming pools, museum, libraries and zoo) are required to keep records to enable contact tracing for visitors who enter. The information that we need to collect and record must include:
    • visitor full name
    • phone number and email address
    • date and time and/or time of arrival and leaving
    • The government app is also available

  9. I’m an annual pass holder, will I be compensated for the time the Zoo was closed? All valid Annual Passes had two months automatically added to their passes when we reopened on 15 May.

  10. Is the Keeper Talk schedule running? No, the keeper talk schedule is now back hold so we can ensure physical distancing.

  11. Are Animal Encounters available? No - With the impact of Covid 19 keenly felt worldwide we are taking, like many businesses, the opportunity to re-assess some of our practices and processes, including those for our animal encounters.  We appreciate our guests’ patience, as we know how much they love connecting with our animals in this way.  Encounters will be reintroduced when possible.
  12. I have an animal encounter voucher, will this be honoured? Yes, we will honour these even if they have expired during the lockdown period, once animal encounters have been reinstated.

  13. Will the café be open? Yes, the Hungry Morepork Café will be open. Coffee and food takeaway only.

  14. Are there hand sanitizing stations around the zoo? Yes there will be hand sanitizer available for visitors stationed at the entrance, playground, free flight aviary, both toilets, café.

  15. Can I book a mobility scooter, push chair or wheel chair? Yes these are available and will be cleaned after each use.

  16. Will the playground be open? Yes the playground is open 2 metre social distancing applies.

  17. Can I book the picnic shelter? Yes currently available to be booked for gatherings of 100 or less people.

  18. Do we enter and exit from Zoo reception? Currently exit and entrance is the same, this could change. It will be reviewed later this week.

  19. My group is coming in soon, but can I use the toilets now – we cannot enter people until contact tracing has been filled in, and we need to maintain our 2m distancing in line. There are toilets over at Waiwhakarke, along the path accessible form the Baverstock road entrance.

  20. Are education visits happening – Currently yes but this could change if level 2 stays in place longer – The Zoo Education team will be contacting schools where applicable.

  21. Can the animals get Covid_19? This is a new disease that scientists are leaning more about each day. We have learned from the experts that primates are at a high risk of potential infection if they come into contact with a sick person. There is also evidence to suggest that some of our carnivorous animals, such as tigers and fishing cats are also at risk. We are taking a cautious approach to prevent the spread of Covid_19 to our animals and continue to monitor current research.

  22. Are the chimps still off display? Yes, work on the chimp outdoor enclosure has continued in one form or another even in the face of the pandemic and is progressing nicely. We along with the chimps can’t wait for you to see it.   The chimps are keeping well in their indoor house and purpose-built temporary outdoor house.  The project anticipated completion by the end of winter, however due to the pandemic, timeframes have been pushed back with the opening now expected in Spring.  Visitors can rest assured the chimps are doing wonderfully, with lots of attention, enrichment, and wonderful care by their kaitiaki (guardian) keepers.