Hamilton Zoo remains open at Alert Level Two

calendar iconPosted 28 February 2021

Hamilton Zoo is now operating under Alert Level two restrictions - YES WE ARE OPEN.

If you are planning a visit, here’s what you need to know:

Cashless payments preferred to limit contact with our reception team. Booking in advance is not required.
To be open at level 2, contact tracing is a requirement. Visitors can fill in our hard copy on entry, or scan in with the NZ Covid Tracer app. QR code is also available on entry. 

Entry and exit points may differ. Please check with reception when you visit. 
Give each other and the animals lots of space – 2m distance please.
Hand sanitizer is available around the zoo.
Please, if you or any of your family/group are not feeling well delay your visit.
Be kind – to each other and our team, as we adapt to operating again under restrictions.

FREQUENTLY ASKED QUESTIONS (as at 15 February, 2021)

  1. Is the Zoo open under Alert Level 2? Yes

  2. Is the Zoo open everyday? Yes we are open Monday to Sunday 9.30am to 4.30pm, final admission is 3.30pm.

    Can I enter with a group larger than 100 people? Under the governments rules for public venues at alert level 2, we are required to manage numbers to ensure that no group entering is made up of more than 100 people at a gathering

  3. Is there any restrictions to paths around the zoo? Not at this stage. 

  4. Can I pay with cash? We encourage cashless if you are able to pay another way. This is Councils decision for ALL its facilities. Card, online tickets or vouchers (including GrabOne and Entertainment Book) are preferred to limit the contact with our reception team. The café is accepting cash but they are private operators and make their own decision for their business and staff.

  5. Is the Zoo collecting visitor details? Yes, contact tracing is a requirement of level 2 and all visitors need to provide their details. Our hard copy can be filled in on entry and the NZ Covid Tracer app QR code is available for you to scan.

  6. Do I have to supply my details? - yes under Alert Level 2 all public venues  (eg. swimming pools, museum, libraries and zoo) are required to keep records to enable contact tracing for visitors who enter. The information that we need to collect and record must include:
    • visitor full name
    • phone number and email address
    • date and time and/or time of arrival and leaving
    • The government app is also available

  7. I’m an annual pass holder, will I be compensated for the time the Zoo was closed? All valid Annual Passes had two months automatically added to their passes when we reopened on 15 May.

  8. Is the Keeper Talk schedule running? No, the keeper talk schedule is on hold to ensure visitors can continue to observe physical distance of 2m.

  9. Are Animal Encounters available? No - With the impact of Covid 19 keenly felt worldwide we are taking, like many businesses, the opportunity to re-assess some of our practices and processes, including those for our animal encounters.  We appreciate our guests’ patience, as we know how much they love connecting with our animals in this way. Encounters will be reintroduced when possible.
  10. I have an animal encounter voucher, will this be honoured? Yes, we will honour these even if they expired during the lockdown period, once animal encounters have been reinstated.

  11. Will the café be open? Yes, the Hungry Morepork Café will be open. Coffee and food takeaway only.

  12. Are there hand sanitizing stations around the zoo? Yes there will be hand sanitizer available for visitors stationed at the entrance, playground, free flight aviary, both toilets, café.

  13. Can I book a mobility scooter, push chair or wheel chair? Yes these are available and will be cleaned after each use.

  14. Do we enter and exit from Zoo reception? Currently exit and entrance is the same, this could change. It will be reviewed later this week.

  15. My group is coming in soon, but can I use the toilets now – we cannot enter people until contact tracing has been filled in, and we need to maintain our 2m distancing in line. There are toilets over at Waiwhakareke, along the path accessible from the Baverstock Road entrance.

  16. Are education visits happening – Currently yes but this could change if level 2 stays in place longer – The Zoo Education team will be contacting schools where applicable.

  17. Can the animals get Covid_19? This is a new disease that scientists are leaning more about each day. We have learned from the experts that primates are at a high risk of potential infection if they come into contact with a sick person. There is also evidence to suggest that some of our carnivorous animals, such as tigers and fishing cats are also at risk. We are taking a cautious approach to prevent the spread of Covid_19 to our animals and continue to monitor current research.